Emmanuel Hospital Association expects that all donors will exercise due care and diligence while making donations. However, Emmanuel Hospital Association also recognises that a donation may be made erroneously and therefore has certain conditions for the refund of a donation in place.
The refund of any donation shall be subject to the following conditions:
Timeframe & Request
The request must come to us within 48 hours of the donation being made and in the form of an email.
[email protected]No verbal requests shall be entertained.
Medium & Currency
Those who make donations by using a credit card, debit card, or online transaction will get the refund only through the same medium.
Refunds shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees. The refund will not be made in any name other than that of the donor.
Required Donor Details
The request for refund letter should carry full details about the donor, including:
- Name of the donor
- Verifiable communication address
- Permanent Account Number (PAN) of the donor
- Purpose of donation
- The reason for the cancellation
Required Payment Details
Please include the specific details of the payment made:
- Cheque/DD number
- Date of the instrument
- Amount
- Date of transaction
- Amount Transferred
- Name of the bank and account Number to which the transfer was made
Sole Discretion
Cancellation of the donation and refund to the donor are at the sole discretion of the concerned authorities of the EHA and shall be final. The decision will be intimated to the donor within a reasonable time.